FAQ
1. What is Thread & Nest?
Thread & Nest is a curated lifestyle brand offering premium handcrafted home essentials — from artisanal prayer mats to elegant bedding and decor, made with care and character.
2. Where are your products made?
All our items are proudly handmade in Pakistan by skilled artisans. Each piece carries its own unique touch, making it one of a kind.
3. Do you accept custom orders?
Yes, we accept limited customizations depending on the product. Please reach out to us on Instagram or email us at threadnnest@gmail.com for details.
4. How can I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation via email after successful payment.
5. What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and online payments (depending on your region). Full details appear at checkout.
6. Do you ship internationally?
Currently, we offer nationwide delivery in Pakistan. For international inquiries, please email us directly.
7. How long will it take to receive my order?
Orders are typically processed in 2–3 business days, and delivery within Pakistan takes 3–7 business days, depending on your location.
8. Can I return or exchange an item?
We accept returns or exchanges within 7 days of delivery if the product is unused and in its original condition. Custom orders and sale items are non-returnable.
9. What if I receive a damaged or incorrect item?
We’re truly sorry! Please contact us within 48 hours of receiving the item with photos at threadnnest@gmail.com, and we’ll make it right.
10. How can I contact you?
You can reach us via:
📧 Email: threadnnest@gmail.com
📱 Instagram: @threadnnest